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Keith Zubchevich, Conviva CEO, speaks with Total Retail about why customer-facing AI fails and how to measure accuracy and efficiency in automated systems.

Aditya Ganjam, Conviva Co-Founder and CPO, speaks with IT Nerd about how organizations can convert AI from novelty into predictable business performance.

Keith Zubchevich at Conviva explains why growing up depends on outcomes, not behaviours.

Keith Zubchevich, Conviva CEO, sat down with Neil C. Hughes on Tech Talks Daily podcast to unpack an honest analogy for today's AI rollout.

BetaNews spoke to Keith Zubchevich, Conviva CEO, about why today’s AI deployment is like sending a toddler out to get a job: bursting with potential, but nowhere near ready for the real world.

AI and robotics are heading into a pivotal year. After rapid advances in agentic systems, embodied intelligence and enterprise automation, 2026 will be defined less by experimentation and more by proving what works in the real world.

After years of experimentation, agentic AI has proven itself in sandboxes. In 2026, the focus shifts from capability to accountability: How do you govern an autonomous workforce? Who supervises the supervisors? And what happens when unsanctioned “shadow agents” start making decisions nobody approved? Industry leaders weigh in on what’s coming as autonomous systems move from proof-of-concept to production.

According to Conviva, 91% of consumers experienced frustrating digital service issues in the past year. A 99% online satisfaction rate will see users spending 6.5 times more time online, demonstrating that brands need to make the digital experience a key priority.

Conviva, the leader in real-time performance analytics, today announced it has been named recipient of the 2025 Intellyx Digital Innovator Award.