Conviva DPI reveals patterns behind every consumer interaction and conversation across apps, websites, and AI agents, uncovering growth opportunities, friction, inefficiencies, and confusion in experience, to drive predictable outcomes.
The only platform to identify consumer experience and engagement patterns that power better outcomes across apps, websites, and AI agents.
Conviva wins the 2025 Google Cloud Business Applications Partner of the Year Award for helping digital services deliver seamless customer experiences.
AI and robotics are heading into a pivotal year. After rapid advances in agentic systems, embodied intelligence and enterprise automation, 2026 will be defined less by experimentation and more by proving what works in the real world.
After years of experimentation, agentic AI has proven itself in sandboxes. In 2026, the focus shifts from capability to accountability: How do you govern an autonomous workforce? Who supervises the supervisors? And what happens when unsanctioned “shadow agents” start making decisions nobody approved? Industry leaders weigh in on what’s coming as autonomous systems move from proof-of-concept to production.
According to Conviva, 91% of consumers experienced frustrating digital service issues in the past year. A 99% online satisfaction rate will see users spending 6.5 times more time online, demonstrating that brands need to make the digital experience a key priority.
Conviva, the leader in real-time performance analytics, today announced it has been named recipient of the 2025 Intellyx Digital Innovator Award.
Conviva’s 2025 State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance FOSTER CITY, Calif., May 14, 2025—Conviva, the platform that connects experience and engagement patterns to outcomes across digital products and AI agents, today announced the results of its global research, the 2025 State of Digital Experience Report. In today’s attentionRead more »
As millions of viewers worldwide marveled at the athletic feats during the Paris Olympics, another medal-worthy performance unfolded behind the scenes. NBCUniversal’s flawless delivery of thousands of hours of streamed content to tens of millions of global viewers wasn’t just a triumph of broadcasting—it was a masterclass in understanding user experience.
Recognition reflects the company’s work with one of the world’s largest streaming media companies to ensure flawless streaming during the 2023 NFL season
Delivering an exceptional user experience is table stakes for running any app or digital service today.
