A single AI agent conversation can look perfect and still be broken
Conviva co-founder and CTO challanges industry approaches to agent evals live on stage at VB Transform 2026.
Newsroom
The internet was built for everyone. AI’s about to rebuild it just for you.
Using agentic AI for deep personalization is on the horizon, says Conviva president and CEO, Keith Zubchevich, in this article on The Independent.
AI agents are smart – they just have no idea what you did before you opened the chat
New research from Conviva found that consumer-facing AI agents spend an average of two minutes and 32 seconds gathering basic context before they can address a customer’s actual request.
You know what your shoppers buy, but you have no idea how they shop
The future of retail belongs to brands that finally understand both what and how their customers purchase.
Keith Zubchevich, CEO of Conviva – Why Most AI Agents Fail in the Real World
Keith Zubchevich has helped build one of the leading platforms for measuring how consumers actually experience digital products, enabling businesses to optimize performance, reduce friction, and improve outcomes at scale.
Conviva : From the World Cup to Your Shopping Cart
"The technology available to brands today is truly incredible, so it should be used to create experiences that keep your customers coming back," says Keith Zubchevich, President and CEO, Conviva.
Beyond Observability: Aditya Ganjam on the Future of AI Agent Analytics
Observability tells you what your AI agent did. It doesn't tell you whether it actually helped. As enterprises race to deploy AI agents, that distinction is becoming impossible to ignore.
Conviva on Consumer-Facing AI Agents
For episode 741 of the BlockHash Podcast, host Brandon Zemp is joined by Keith Zubchevich, President and CEO of Conviva.
Keith Zubchevich of Conviva On Pushing the Boundaries of AI
Keith Zubchevich discusses what it takes to innovate in a rapidly evolving field, and how entrepreneurs are using AI to solve real-world problems.
Why AI-driven commerce is only as smart as the data behind it
This retailer is deploying AI agents across 100 million weekly sessions but was blind to the two shopper segments driving $25 million in weekly revenue. Conviva changed that.
Conviva Finds AI Agents Waste 2.5 Minutes Gathering Context
New research from Conviva shows that consumer-facing AI agents spend an average of 2 minutes and 32 seconds gathering basic context causing 8.5% of customers to abandon the session entirely.
‘You wouldn’t leave a child home alone’: Why AI agents need constant supervision
In the agentic era, Conviva CEO Keith Zubchevich argues the winners won’t be the fastest to deploy but the quickest to spot what breaks