Glossary

A

• Agentic AI

• Application Performance Monitoring (APM)

• Audience Measurement

B

• Bandwidth

• Benchmarking

• Big Data Analytics

• Bitrate

• Buffering

C

• Census-Based Measurement vs Survey

• Chatbots

• Cloud Monitoring

• Codec

• Cohort Replay

• Connection Induced Rebuffering Ratio (CIRR)

• Content Delivery Networks (CDN)

• Conversational AI

D

• Data Warehousing

• Digital Assistants and Virtual Agents

• Digital Experience Management (DXM)

• Digital Experience Monitoring (DEM)

E

• Exit Before Video Start (EBVS)

• Experience Metrics

• Explainable AI

F

• Frame Rate In Frames Per Second (FPS)

L

• Large Language Models (LLMs)

M

• Mean Time to Resolution (MTTR)

• Model Context Protocol (MCP)

• Multi-Agent Environments

N

• Natural Language Processing (NLP)

• Network Monitoring

• Nexa

O

• Observability

• Operational Data Platform

• Outcome Performance Analytics

• Over-the-Top (OTT)

P

• Pattern Analytics

• Predictive Intelligence

• Prompt Engineering

Q

• Quality of Experience (QoE)

• Quality of Service (QoS)

R

• Real User Monitoring (RUM)

• Real-Time Analytics

• Reinforcement Learning

• Root Cause Analysis

S

• Stateful Analytics

• Streaming Analytics

• Streaming Performance Index (SPI)

• Streaming Plays

T

• Telemetry Data

• Time-State Model

U

• User Engagement

• User Experience

V

• Video Playback Failure (VPF)

• Video Player

• Video Restart Time (VRT)

• Video Start Failure (VSF)

• Video Start Time (VST)

• Video-on-Demand (VoD)

• Voice Interfaces