2026 State of Digital Experience Report
Download Conviva's State of Digital Experience 2026 to find out what consumers actually do rather than what funnel models assume they do.
Jessica Ramirez
How to Prove Consulting Outcomes to Clients Before the Engagement Starts
Clients aren't buying strategy decks anymore — they want proof before they sign. Learn how GSIs can walk into deals with revenue-ranked behavioral data from the client's own digital experience, and win outcome-based engagements before the competition knows what hit them.
Becoming Superhuman in the Agentic Era
To thrive in the agentic era, teams need to operate with AI as a central part of how they think and work, not as a downstream tool.
To Optimize the Customer Journey, Stay In the Flow
In this series, my colleague Jason Bloomberg and I have defined quality of experience’ (QoE), discussed operationalizing telemetry data for QoE, and explored the dynamics of Time-State technology. All of which should help us break out of traditional thinking when optimizing how our critical customer-facing applications perform.
Behind the Code: Highlights from the 2024 Conviva Global Hackathon
Global Conviva teams united for the 2024 Hackathon, ideating creative and innovative solutions to elevate the Conviva Operational Data Platform. Learn more!
Better LLM Agent Quality Through Code Generation and RAG
Sharing our insights and learnings from the journey of building LLM agents.
Time-State Technology: The Key to Experience-Centric Operations
Time-series data is a familiar concept in the observability world. Every time an application or a system adds a record to a database or log file, it includes a timestamp that represents the precise time it created that record.
Mastering Stateful Metrics: Your Key to Tracking Business KPIs
Here at Conviva, we aim to revolutionize traditional operations practices by putting the focus back on what matters most: Quality of Experience. Whether you're aiming to find and fix problems, plan for the future, or track performance changes, your decisions need to be based on Stateful Metrics that are made for the unique goals and nuances of your business.
Avoiding Conversion Blind Spots by Focusing on ‘Quality of Experience’
When booking a plane ticket on your favorite travel site, have you run into any of the following problems?
Improving LLM Output by Combining RAG and Fine-Tuning
When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.
Top 6 Reasons Why Your Observability and Product Analytics Tools are Failing You eBook
Download this eBook to learn the top six reasons why your observability and product analytics tools are failing you.
Decoding User Behavior: Innovative Use of AI in Operational Data Analysis
The key to delivering optimal experiences to every user is to comprehensively measure and react to changes in their Quality of Experience in real-time. But, that can mean scanning millions of unique user data points to identify anomalies, detect patterns, and address the root causes of issues. It's becoming more difficult for operations teams to keep up with the speed and scale of user data they need to analyze. That’s where AI comes in.