Patterns Are the End of Product Analytics
In the agentic era, product analytics must shift from collecting events to looking at the patterns that reflect customer experience.
Thought Leadership
The Intellyx Analyst Guide — Digital Experience Analytics for the Agentic Era
Intellyx and Conviva report on why Digital Experience Analytics is what teams need to connect every agent interaction to real outcomes.
eBook: Google UCP, AI Checkout, and the New Question for Retailers
Advanced retailers aren’t rejecting AI agents. Download our eBook to find out how to capture the upside without giving up customer ownership.
How Conviva is Revolutionizing eCommerce with Lessons from Streaming
Conviva revolutionizes eCommerce with real-time performance analytics, unifying experience, engagement, and technical metrics to drive growth. Learn more!
To Optimize the Customer Journey, Stay In the Flow
In this series, my colleague Jason Bloomberg and I have defined quality of experience’ (QoE), discussed operationalizing telemetry data for QoE, and explored the dynamics of Time-State technology. All of which should help us break out of traditional thinking when optimizing how our critical customer-facing applications perform.
Conviva’s Five Predictions for Digital Businesses in 2025
Explore Conviva’s 2025 predictions for the evolving digital landscape. Learn how superior app experiences, AI-driven insights, and more will redefine success.
Time-State Technology: The Key to Experience-Centric Operations
Time-series data is a familiar concept in the observability world. Every time an application or a system adds a record to a database or log file, it includes a timestamp that represents the precise time it created that record.
Mastering Stateful Metrics: Your Key to Tracking Business KPIs
Here at Conviva, we aim to revolutionize traditional operations practices by putting the focus back on what matters most: Quality of Experience. Whether you're aiming to find and fix problems, plan for the future, or track performance changes, your decisions need to be based on Stateful Metrics that are made for the unique goals and nuances of your business.
Operationalizing Full-Census Data to Optimize Quality of Experience
Customers expect to get what they want, when they want it, at the lowest price. They expect the freedom to choose between thousands of products and configurations, while at the same time receiving suggestions and content intuitively tailored to their needs. And if a problem arises, they have the agency to quickly take their business elsewhere.
Avoiding Conversion Blind Spots by Focusing on ‘Quality of Experience’
When booking a plane ticket on your favorite travel site, have you run into any of the following problems?
The IP-Enabled Set-Top Box Challenge: Solving for the Data Void That Cripples Operators
In this panel debate you will learn how service providers monitor and improve QoE on their IP-enabled STBs by solving these challenges through an Experience-Centric approach to Observability.
Mastering Stateful Metrics: Your Key to Tracking Business KPIs
Here at Conviva, we aim to revolutionize traditional operations practices by putting the focus back on what matters most: Quality of Experience. Whether you're aiming to find and fix problems, plan for the future, or track performance changes, your decisions need to be based on Stateful Metrics that are made for the unique goals and nuances of your business.