Use Cases
See AI agent impact on consumer experience.
Tie agent success to concrete outcomes and efficient conversations. Attribute where agents help or hurt in the full consumer journey. Continuously sharpen prompts and tools to lift resolution, trust, and retention.
Protect your end users from frustration.
End user outcomes are the true measure of AI agent performance. Conviva gives you end-to-end visibility so you can ensure your agents deliver the experience and results that customers expect.
Compute end user outcomes across any combination of user, agent, and app interactions.
AI agents are core to customer-facing experiences. Conviva ensures you can monitor their performance and outcomes like any other part of your digital stack.
Achieve the best outcomes for your customers.
Conversation and engagement patterns tied to specific outcomes, such as sales and customer satisfaction, are the key to optimizing your agent. Conviva shows what end users experience, the problems they face, if they are delighted or angry with your agent, and if their conversation results in the desired business outcome—like a meeting with your sales team.
Improve AI agent response quality and customer experience.
It’s not enough for AI agents to sound helpful. Leverage Conviva’s real-time, outcome-based performance analytics to catch and avoid wrong or irrelevant answers, endless loops, and slow or stalled responses.
Track and prevent security, compliance, and governance violations.
Conviva monitors your AI agents and flags security anomalies. Immediately surface when an agent violates a compliance policy or fails to protect against a prompt injection attack.
