Letter: What retailers give up when chatbots do the shopping
Read Keith Zubevich's latest on why engagement with third-party agents should be selective and guarded, with clear identifiers and visibility.
Newsroom
Conviva Reimagines Digital Experience Monitoring & Analytics for Agentic Era
Conviva DPI reveals patterns behind every consumer interaction and conversation across apps, websites, and AI agents, uncovering growth opportunities, friction, inefficiencies, and confusion in experience, to drive predictable outcomes.
Conviva Named a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring
The only platform to identify consumer experience and engagement patterns that power better outcomes across apps, websites, and AI agents.
TV networks embrace AI at the upfront to improve audience targeting and commerce
When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.
Improving LLM Output by Combining RAG and Fine-Tuning
When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.
Driving Success With A Focus On Quality Of Experience
Businesses spend significant time and financial resources ensuring their backend systems don’t unexpectedly go down, preventing hundreds, thousands or even millions of users from accessing their service. Focusing on preventing outages isn’t a bad investment per se, as the backlash from subscribers during an outage can damage a business’s reputation and negatively impact its bottom line. However, brands often focus more on backend systems than preventing poor user experiences. This focus needs reversing.
Platform Engineering and GenAI: ‘Get Your House in Order’
User experience is increasingly magnified as we leverage digital platforms for everything. In an unfortunate twist, it's the user experience that too many digital businesses neglect while trying to stand out in today's hyper-competitive landscape.
How Conviva Uses Endpoint Event Data to Measure UX at Scale
Quality of experience aligns IT and engineering teams to true user experience (UX), refocusing observability to customer and business outcomes.
Next-Gen DevOps: Integrate AI for Enhanced Workflow Automation
AI’s increasing integration into the wider DevOps framework will bring about significant changes in the way we approach software development.
Heard on the Street – 1/25/2024
Welcome to insideBIGDATA’s “Heard on the Street” round-up column! In this regular feature, we highlight thought-leadership commentaries from members of the big data ecosystem. Each edition covers the trends of the day with compelling perspectives that can provide important insights to give you a competitive advantage in the marketplace.
Shifting The Focus To Experience-Centric Observability
User experience is increasingly magnified as we leverage digital platforms for everything. In an unfortunate twist, it's the user experience that too many digital businesses neglect while trying to stand out in today's hyper-competitive landscape.
CSI Magazine has awarded Conviva its Best Data and Analytics Innovation Award for 2023
We are honored and proud to have won the 2023 CSI Award for Best Data Analytics Innovation. This award demonstrates Conviva’s commitment to innovation to ensure companies across all industries have the competitive advantage they need to succeed.