Conviva DPI reveals patterns behind every consumer interaction and conversation across apps, websites, and AI agents, uncovering growth opportunities, friction, inefficiencies, and confusion in experience, to drive predictable outcomes.
The only platform to identify consumer experience and engagement patterns that power better outcomes across apps, websites, and AI agents.
Conviva wins the 2025 Google Cloud Business Applications Partner of the Year Award for helping digital services deliver seamless customer experiences.
Intellyx, now celebrating 10 years of thought leadership and analysis dedicated to digital transformation, today announced that Conviva has won the 2024 Intellyx Digital Innovator Award.
When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.
When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.
Businesses spend significant time and financial resources ensuring their backend systems don’t unexpectedly go down, preventing hundreds, thousands or even millions of users from accessing their service. Focusing on preventing outages isn’t a bad investment per se, as the backlash from subscribers during an outage can damage a business’s reputation and negatively impact its bottom line. However, brands often focus more on backend systems than preventing poor user experiences. This focus needs reversing.
User experience is increasingly magnified as we leverage digital platforms for everything. In an unfortunate twist, it's the user experience that too many digital businesses neglect while trying to stand out in today's hyper-competitive landscape.
Quality of experience aligns IT and engineering teams to true user experience (UX), refocusing observability to customer and business outcomes.
AI’s increasing integration into the wider DevOps framework will bring about significant changes in the way we approach software development.
Welcome to insideBIGDATA’s “Heard on the Street” round-up column! In this regular feature, we highlight thought-leadership commentaries from members of the big data ecosystem. Each edition covers the trends of the day with compelling perspectives that can provide important insights to give you a competitive advantage in the marketplace.
User experience is increasingly magnified as we leverage digital platforms for everything. In an unfortunate twist, it's the user experience that too many digital businesses neglect while trying to stand out in today's hyper-competitive landscape.
