Letter: What retailers give up when chatbots do the shopping
Read Keith Zubevich's latest on why engagement with third-party agents should be selective and guarded, with clear identifiers and visibility.
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Conviva Reimagines Digital Experience Monitoring & Analytics for Agentic Era
Conviva DPI reveals patterns behind every consumer interaction and conversation across apps, websites, and AI agents, uncovering growth opportunities, friction, inefficiencies, and confusion in experience, to drive predictable outcomes.
Conviva Named a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring
The only platform to identify consumer experience and engagement patterns that power better outcomes across apps, websites, and AI agents.
Conviva Wins 2025 Google Cloud Business Applications Partner of the Year for Media & Entertainment
Conviva wins the 2025 Google Cloud Business Applications Partner of the Year Award for helping digital services deliver seamless customer experiences.
What Every Business Can Learn From NBCUniversal’s Olympic Coverage
As millions of viewers worldwide marveled at the athletic feats during the Paris Olympics, another medal-worthy performance unfolded behind the scenes. NBCUniversal’s flawless delivery of thousands of hours of streamed content to tens of millions of global viewers wasn’t just a triumph of broadcasting—it was a masterclass in understanding user experience.
Conviva Honored with Data Streaming Case Study of the Year Award at Annual Confluent Current Conference
Recognition reflects the company’s work with one of the world’s largest streaming media companies to ensure flawless streaming during the 2023 NFL season
Forbes Innovation No User Left Behind: Embracing Experience-Centric Digital Strategies
Delivering an exceptional user experience is table stakes for running any app or digital service today.
Elevating E-Commerce: Why Quality of Experience is the Key to Success
It’s no secret the e-commerce industry is experiencing significant growth, with 23 percent of retail purchases expected to occur online by 2027.
Avoiding Conversion Blind Spots by Focusing on ‘Quality of Experience’
When booking a plane ticket on your favorite travel site, have you run into any of the following problems?
Measuring Quality Of Experience: Stateful Over Stateless Analytics
Today's operational intelligence solutions miss the mark on the most essential thing: quality of experience (QoE).
Conviva Wins 2024 Digital Innovator Award from Intellyx
Intellyx, now celebrating 10 years of thought leadership and analysis dedicated to digital transformation, today announced that Conviva has won the 2024 Intellyx Digital Innovator Award.