Conviva Finds Agents Burn More Than 2.5 Minutes Gathering Context
Download our report today to dig into the research and discover critical insights into how consumer-facing AI agents can make or break your relationship with customers.
Thought Leadership
Your agents don’t know how your shoppers want to buy
New data shows that two-thirds of your most valuable customers take journeys your analytics were never built to see. The implications for AI agent design — and the analytics infrastructure behind them — are significant.
Product Analytics is Giving You Funnel Vision
Funnel vision isn't a configuration problem or a dashboard gap. It's a structural consequence of using a measurement model designed for a straight-line journey to describe a buying behavior that is almost never straight-line.
Traditional Observability vs. Real-Time Performance Analytics: Refocusing on the Customer
Success or failure for today’s digital businesses often hinges on their web and mobile apps. Regardless of the market or industry, engineering, IT, and product teams must deliver an available, functional, and delightful experience for their users. For these technical teams, the juggling act is meeting large numbers of users across software that’s increasingly reliantRead more »
On-Demand Webinar: Solving Cloud-Native Complexity with AIOps for Observability
In this webinar, experts will explore the benefits and challenges of cloud-native architecture and how observability paired with AIOps can help cut through the complexity and make the most of your observability practice.
Can You Handle the Super Bowl? How Technical Teams Can Deliver Quality of Experience at Internet Scale.
The Super Bowl isn't just about a big NFL game or falling in love again with Cool Ranch Doritos. It’s a global event consistently delivering over 110 million viewers.
10 Ways Conviva Helps iGaming’s Product & Engineering Teams Say, “Game On!”
Here’s 10 ways Conviva helps drive customer experience, team alignment and efficiency, and business impact for iGaming,
Three Big Takeaways From the NFL’s Record Playoff Weekend
This past Saturday’s playoff game represented the highest day of internet use in US history. NBC Sports reported that Saturday’s Chiefs / Dolphins game reached 27.6 million viewers, ranking as the most streamed event in US history. Conviva is proud to continue our eight year partnership with NBC Universal.
The Experience Advantage: Reduce Costs and Boost Engagement with Real-Time User Experience Monitoring
User experience is a complex subject. Many digital businesses, big data platforms, and observability and analytics solutions have tried to find a way to represent it effectively, but the effort, manpower, and budget required to get even a small glimpse of what users are encountering on the front-end of digital platforms has been unsustainable.
Redefining Observability: The Experience-Centric Approach
While Observability and Application Performance Monitoring (APM) tools have transformed how engineering and operations teams function over the last ten years, there are several challenges that every VP of Ops and CTO still face with no clear solution in sight. Explore this eBook by Conviva to uncover the profound influence of Experience-Centric Operations.
The Case for Experience-Centric Operations
While Observability and Application Performance Monitoring (APM) tools have transformed how engineering and operations teams function over the last ten years, there are several challenges that every VP of Ops and CTO still face with no clear solution in sight.
Pitfalls of Today’s Observability Tools
Today’s monitoring tools focus almost exclusively on backend servers and applications. Unfortunately, this means ops teams are completely disconnected from the user experience, leaving them guessing in the dark and with no context on how to prioritize.