AI Agent Teams
Actionable intelligence
that connects every
conversation, click,
and conversion.
Grow your next generation of AI-first products with continuous, outcome-based learning.
The world’s most innovative companies choose Conviva.
Tie conversations to measurable business outcomes.
Continuously scan every session and conversation to surface experience patterns that connect to positive or negative outcomes, so you can see what’s working and where consumers are encountering confusion, friction, and inefficiency.
Understand conversation patterns.
Get beyond surface-level conversation quality with in-depth analysis of every conversation across your website or app. Extract intent, sentiment, confusion, and resolution signals to connect in-chat and out-of-chat behavior, so you can prioritize the improvements that drive business impact.
Go deeper than the conversation.
Bridge the gap between the chat window and what happens next (conversions or abandonment). Thanks to holistic patterns, understand how AI agents influence conversions or human handoffs and quantify which prompts or model adjustments improve resolution, satisfaction, and retention.
Increase trust, resolution, and satisfaction at scale.
Turn every agent-user conversation into outcome-driven intelligence for building agents that actually drive desired product outcomes. DPI provides full-census, real-world data connecting what users say and do, and how agents respond.
As AI agents become central to digital experiences, reliability and outcomes matter more than ever. Conviva provides an additional lens into how consumers move through our website and agent interactions, helping us deepen our understanding of emerging patterns.
Joe Inzerillo, EVP & Chief Digital Officer, Salesforce
Conviva: Essential video monitoring with unmatched support and deep streaming insights.
Reviewer Function:
IT
Company Size:
1B - 3B USD
Industry:
Media Industry
Our experience with Conviva suite and the team at Conviva has been outstanding!
Reviewer Function:
Project and Portfolio Management
Company Size:
250M - 500M USD
Industry:
Software Industry
Effective Team Guidance for Product Onboarding, Echo and video analysis reports
Reviewer Function:
Product Management
Company Size:
<50M USD
Industry:
Software Industry
Fantastic tool for video analytics and engagement monitoring
Reviewer Function:
Product Management
Company Size:
500M - 1B USD
Industry:
Media Industry
Conviva: A Powerful Ally in Monitoring and Managing VOD & Live Streaming
Reviewer Function:
General Management
Company Size:
500M - 1B USD
Industry:
Media Industry
Conviva Video is an instrumental tool in driving quality of service
Reviewer Function:
IT
Company Size:
1B - 3B USD
Industry:
Media Industry
Conviva - Your go to analytics tool
Reviewer Function:
Data and Analytics
Company Size:
Gov't/PS/ED 5,000 - 50,000 Employees
Industry:
Education Industry
Exceptional Streaming and App Analytics with Unmatched Insights
Reviewer Function:
Sales and Business Development
Company Size:
<50M USD
Industry:
Media Industry
Conviva's Strong Partnership for Live Streaming Analytics Over Years
Reviewer Function:
Data and Analytics
Company Size:
10B - 30B USD
Industry:
Telecommunication Industry
Don't bother trying to instrument anything better. Just use Conviva.
Reviewer Function:
Engineering - Other
Company Size:
50M - 250M USD
Industry:
Media Industry
Excellent Insights and Real-Time Monitoring.
Reviewer Function:
Software Development
Company Size:
1B - 3B USD
Industry:
IT Services Industry
An indispensable tool for streaming platforms
Reviewer Function:
Engineering - Other
Company Size:
<50M USD
Industry:
Software Industry
Revolutionizing Defect Detection with Conviva's New AI tool
Reviewer Function:
Engineering - Other
Company Size:
3B - 10B USD
Industry:
IT Services Industry
Streamlined Operations and Enhanced Viewer experience with Conviva
Reviewer Function:
Engineering - Other
Company Size:
250M - 500M USD
Industry:
Media Industry
Revolutionizing User Experience: Conviva's Impact on Issue Identification
Reviewer Function:
Product Management
Company Size:
Gov't/PS/ED 5,000 - 50,000 Employees
Industry:
Education Industry
Conviva ECO: Revolutionising User Centric Observability
Reviewer Function:
Software Development
Company Size:
50M - 250M USD
Industry:
Media Industry
Behind the Success: Conviva's Data Driven Approach
Reviewer Function:
Engineering - Other
Company Size:
50M - 250M USD
Industry:
Telecommunication Industry
Supportive Conviva Team Assists Through Complex Integration Process
Reviewer Function:
Software Development
Company Size:
1B - 3B USD
Industry:
Media Industry
Reliable and Strong Support
Reviewer Function:
Engineering - Other
Company Size:
50M - 250M USD
Industry:
Media Industry
A good tool to consider for monitoring video performance and analytics
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Media Industry
Exceptional Conviva Integration and Support Team Always Ready to Help
Reviewer Function:
IT
Company Size:
10B - 30B USD
Industry:
Telecommunication Industry
Revolutionize Your User Experience with Conviva
Reviewer Function:
Engineering - Other
Company Size:
250M - 500M USD
Industry:
Telecommunication Industry
Conviva provides great customer support when integrating with its services
Reviewer Function:
IT
Company Size:
50M - 250M USD
Industry:
Media Industry
Great Product and Exceptional Team Support
Reviewer Function:
Software Development
Company Size:
250M - 500M USD
Industry:
Software Industry
Seamless Integration with Excellent Support, but Challenging Contract Negotiations
Reviewer Function:
Software Development
Company Size:
1B - 3B USD
Industry:
Media Industry
Easy to use and integrate
Reviewer Function:
Project and Portfolio Management
Company Size:
<50M USD
Industry:
IT Services Industry
Monitoring Tool Enhances Video Play Experience
Reviewer Function:
Engineering - Other
Company Size:
Gov't/PS/ED 5,000 - 50,000 Employees
Industry:
Education Industry
Unraveling the Complexity of Product Ecosphere Integration
Reviewer Function:
Product Management
Company Size:
250M - 500M USD
Industry:
Media Industry
How Conviva Helped Me Understand My Own Product
Reviewer Function:
Engineering - Other
Company Size:
3B - 10B USD
Industry:
Telecommunication Industry
Exceptional Product Experience and Collaborative Support from Conviva
Reviewer Function:
Management / Business Consulting
Company Size:
50M - 250M USD
Industry:
IT Services Industry
The Clarity and Precision of Conviva's Tracking Information
Reviewer Function:
Software Development
Company Size:
50M - 250M USD
Industry:
IT Services Industry
Decoding 5 Years of Exceptional Experience with Conviva
Reviewer Function:
Software Development
Company Size:
50M - 250M USD
Industry:
Media Industry
Product Efficiency Enhanced by Excellent Support Team
Reviewer Function:
IT
Company Size:
50M - 250M USD
Industry:
Media Industry
Seamless and Efficient Onboarding Experience with Conviva
Reviewer Function:
Design
Company Size:
<50M USD
Industry:
Media Industry
Achieve Enhanced Satisfaction with Conviva's Stream Monitoring
Reviewer Function:
Software Development
Company Size:
3B - 10B USD
Industry:
Software Industry
Experience the Power of Real-time Streaming Performance Monitoring
Reviewer Function:
Engineering - Other
Company Size:
<50M USD
Industry:
Media Industry
Live Stream Health Features Unlock Rapid Customer Assistance
Reviewer Function:
Engineering - Other
Company Size:
50M - 250M USD
Industry:
Media Industry
Exceptional Integration Support Experience with Conviva
Reviewer Function:
Engineering - Other
Company Size:
250M - 500M USD
Industry:
Travel and Hospitality Industry
Great product, needs longer data retention in the dashboard.
Reviewer Function:
General Management
Company Size:
<50M USD
Industry:
Media Industry
Keeping streams smooth and viewers happy
Reviewer Function:
Product Management
Company Size:
250M - 500M USD
Industry:
Media Industry
Coviva give great video experience insights and monitoring ability
Reviewer Function:
Engineering - Other
Company Size:
50M - 250M USD
Industry:
Media Industry
Revolutionizing Quality of Service Measurement with Innovative Tool
Reviewer Function:
IT
Company Size:
<50M USD
Industry:
Software Industry
Decoding Videos: Understanding SPI, EBVS and High StartupTime
Reviewer Function:
Engineering - Other
Company Size:
<50M USD
Industry:
Media Industry
Great Solution for QOE metrics
Reviewer Function:
IT Services
Company Size:
250M - 500M USD
Industry:
Software Industry
Exploring User Level Debugging and Metrics in Conviva
Reviewer Function:
Product Management
Company Size:
<50M USD
Industry:
Media Industry
Product Installation Challenges Yield Significant Analytics Insights
Reviewer Function:
Marketing
Company Size:
1B - 3B USD
Industry:
Media Industry
Efficient, quick integration with helpful tools for validation of product
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Software Industry
Delving into Accurate Data and Fast Performance Software
Reviewer Function:
Engineering - Other
Company Size:
<50M USD
Industry:
Consumer Goods Industry
Exploring the Versatility of the Platform Across Devices
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Media Industry
Efficient Tool for Swift Data Identification
Reviewer Function:
Operations
Company Size:
500M - 1B USD
Industry:
Telecommunication Industry
The Evolution of User-Friendly Aspects in Product Update
Reviewer Function:
Data and Analytics
Company Size:
500M - 1B USD
Industry:
Media Industry
Product Simplicity: A Comprehensive Look
Reviewer Function:
Data and Analytics
Company Size:
500M - 1B USD
Industry:
Telecommunication Industry
Exploring the User-Friendly Interface of the Latest Software
Reviewer Function:
IT
Company Size:
50M - 250M USD
Industry:
IT Services Industry
Exceptional Integration and Support Offered by Conviva
Reviewer Function:
IT
Company Size:
50M - 250M USD
Industry:
Telecommunication Industry
Breaking Down Conviva's Superior Video Analytics
Reviewer Function:
IT
Company Size:
50M - 250M USD
Industry:
IT Services Industry
Good Product to integrate for the player.
Reviewer Function:
Software Development
Company Size:
50M - 250M USD
Industry:
IT Services Industry
Excellent tool to gain insight into Video consumption quality of experience.
Reviewer Function:
Project and Portfolio Management
Company Size:
50M - 250M USD
Industry:
IT Services Industry
React-Native Mobile Development: A Call for Enhanced Support
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
IT Services Industry
Streamlining Video Analytics: An Insight into Conviva's Product
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
IT Services Industry
Excellent tool to gain insight into Video consumption quality of experience.
Reviewer Function:
Project and Portfolio Management
Company Size:
50M - 250M USD
Industry:
IT Services Industry
Stepping Up Performance with Conviva's Data Insights
Reviewer Function:
Customer Service and Support
Company Size:
1B - 3B USD
Industry:
Telecommunication Industry
Conviva Eco: Comprehensive review
Reviewer Function:
Software Development
Company Size:
1B - 3B USD
Industry:
Media Industry
Exploring Conviva: Receive User Perspective Metrics and Insights
Reviewer Function:
Operations
Company Size:
30B + USD
Industry:
Media Industry
Transforming Customer Experience: The Conviva Tool Success Story
Reviewer Function:
Operations
Company Size:
10B - 30B USD
Industry:
Media Industry