Conviva Finds Agents Burn More Than 2.5 Minutes Gathering Context
Download our report today to dig into the research and discover critical insights into how consumer-facing AI agents can make or break your relationship with customers.
Thought Leadership
Your agents don’t know how your shoppers want to buy
New data shows that two-thirds of your most valuable customers take journeys your analytics were never built to see. The implications for AI agent design — and the analytics infrastructure behind them — are significant.
Product Analytics is Giving You Funnel Vision
Funnel vision isn't a configuration problem or a dashboard gap. It's a structural consequence of using a measurement model designed for a straight-line journey to describe a buying behavior that is almost never straight-line.
Cross-Functional Root-Cause Analysis: Why Product, Engineering, and Ops Can’t Align
Discover why product, engineering, and ops teams struggle to see the same reality during incidents. Learn how real-time diagnostics and shared visibility speed up root cause analysis and protect conversion rates.
Conversion Rate Drops: Why Product Teams Still Can’t Find Root Cause
Explore effective strategies for diagnosing and addressing sudden conversion rate drops. Learn about new product analytics tools for root cause analysis and enhance user experience to boost checkout conversions.
How Conviva is Revolutionizing eCommerce with Lessons from Streaming
Conviva revolutionizes eCommerce with real-time performance analytics, unifying experience, engagement, and technical metrics to drive growth. Learn more!
To Optimize the Customer Journey, Stay In the Flow
In this series, my colleague Jason Bloomberg and I have defined quality of experience’ (QoE), discussed operationalizing telemetry data for QoE, and explored the dynamics of Time-State technology. All of which should help us break out of traditional thinking when optimizing how our critical customer-facing applications perform.
Conviva’s Five Predictions for Digital Businesses in 2025
Explore Conviva’s 2025 predictions for the evolving digital landscape. Learn how superior app experiences, AI-driven insights, and more will redefine success.
Time-State Technology: The Key to Experience-Centric Operations
Time-series data is a familiar concept in the observability world. Every time an application or a system adds a record to a database or log file, it includes a timestamp that represents the precise time it created that record.
Mastering Stateful Metrics: Your Key to Tracking Business KPIs
Here at Conviva, we aim to revolutionize traditional operations practices by putting the focus back on what matters most: Quality of Experience. Whether you're aiming to find and fix problems, plan for the future, or track performance changes, your decisions need to be based on Stateful Metrics that are made for the unique goals and nuances of your business.
Operationalizing Full-Census Data to Optimize Quality of Experience
Customers expect to get what they want, when they want it, at the lowest price. They expect the freedom to choose between thousands of products and configurations, while at the same time receiving suggestions and content intuitively tailored to their needs. And if a problem arises, they have the agency to quickly take their business elsewhere.
Avoiding Conversion Blind Spots by Focusing on ‘Quality of Experience’
When booking a plane ticket on your favorite travel site, have you run into any of the following problems?