Event
AI agents rush to outcomes, customers remember experiences
Join us for a fireside chat followed by dinner and discussion of the delicate balance between customer experience and agent outcomes.
Wayfair has long been creating leading experiences through its world-class e-tailing platform. As with many online sales giants, the company has been leaning into the use of agents for a multitude of operational and customer-focused tasks. Among these are faster product discovery, enhanced chatbot performance, better customer intent discovery, repositioning for generative engine optimization (GEO), and better overall insight management. During our discussion, Fiona will share lessons learned, the capabilities (and limits) of the current tech and the central role that customer experience continues to play in driving results even with incredible new tools at our disposal.
Speakers:
- Fiona Tan, CTO, Wayfair
- Keith Zubchevich, President and CEO, Conviva
Logistics
- Dinner will be served
- Valet available
Available Spots: 20-25