Conviva research finds that consumer-facing agents spend an average of two minutes and 32 seconds establishing basic context before they can address a customer's actual request.
Download our report today to dig into the research and discover critical insights into how consumer-facing AI agents can make or break your relationship with customers.
New data shows that two-thirds of your most valuable customers take journeys your analytics were never built to see. The implications for AI agent design — and the analytics infrastructure behind them — are significant.
Conviva’s approach to build a platform for Experience-Centric Operations involves two key technologies: 1) A thin SDK (we call Sensor), which is a new approach to collecting data from application endpoint and 2) Time-State Technology, which is a new abstraction and system for efficient, real-time, and stateful data processing at scale.
Conviva has pioneered a new data analytics paradigm called Time-State Analytics that enables companies do experience-centric operational analytics at census-level, at scale, and at 10X lower the cost and 10X faster than they can today.
It's time we shift our focus back to what users are going through in real-time. And at Conviva, we believe that’s more than an alert about app error numbers or network latency on sampled data.
Conviva for App can model any critical user flow with experience metrics for the moments that matter for your business.
Easily create metrics important for your company, such as the time it takes users to subscribe, the number of users able to log in successfully, and more.
Convert raw events into useful contextual sessions for analysis such as “successful purchase” or “searched for content.”
As viewers worldwide gravitate towards the convenience and diversity of over-the-top (OTT) streaming services, the industry continues on the quest to provide the best possible viewer experience. Conviva, a leader in the digital streaming landscape, is at the forefront of this transformation.
Cut the total cost of ownership of your streaming company by increasing operational efficiency, optimizing services, and getting data-driven insights.
Elevate Your VoD or Live Broadcast Service with Conviva's Streaming Performance Index (SPI)
