The EPIC Framework for Agent Evaluation, Explained
A shopper is using a brand’s AI agent to find wide-fit running shoes to train for a marathon. The agent…
Blog
The Blind Spot We Closed in Video Just Reopened in AI Agents
Around 2010, one of the first major broadcasters to launch a streaming product had a problem nobody could name. The…
The Viewer Doesn’t Experience an “Ad Break.” They Experience the Whole Show.
Twenty million people don’t open a live sports app gradually. They open it ten minutes before kickoff, all at once.…
Cross-Functional Root-Cause Analysis: Why Product, Engineering, and Ops Can’t Align
Discover why product, engineering, and ops teams struggle to see the same reality during incidents. Learn how real-time diagnostics and shared visibility speed up root cause analysis and protect conversion rates.
Conviva Wins 2025 Google Cloud Business Applications Partner of the Year
Conviva wins the 2025 Google Cloud Business Applications Partner of the Year Award for helping digital services deliver seamless customer experiences.
Conversion Rate Drops: Why Product Teams Still Can’t Find Root Cause
Explore effective strategies for diagnosing and addressing sudden conversion rate drops. Learn about new product analytics tools for root cause analysis and enhance user experience to boost checkout conversions.
How Conviva is Revolutionizing eCommerce with Lessons from Streaming
Conviva revolutionizes eCommerce with real-time performance analytics, unifying experience, engagement, and technical metrics to drive growth. Learn more!
To Optimize the Customer Journey, Stay In the Flow
In this series, my colleague Jason Bloomberg and I have defined quality of experience’ (QoE), discussed operationalizing telemetry data for QoE, and explored the dynamics of Time-State technology. All of which should help us break out of traditional thinking when optimizing how our critical customer-facing applications perform.
Conviva’s Five Predictions for Digital Businesses in 2025
Explore Conviva’s 2025 predictions for the evolving digital landscape. Learn how superior app experiences, AI-driven insights, and more will redefine success.
Behind the Code: Highlights from the 2024 Conviva Global Hackathon
Global Conviva teams united for the 2024 Hackathon, ideating creative and innovative solutions to elevate the Conviva Operational Data Platform. Learn more!
Better LLM Agent Quality Through Code Generation and RAG
Sharing our insights and learnings from the journey of building LLM agents.
Time-State Technology: The Key to Experience-Centric Operations
Time-series data is a familiar concept in the observability world. Every time an application or a system adds a record to a database or log file, it includes a timestamp that represents the precise time it created that record.