New research from Conviva shows that consumer-facing AI agents spend an average of 2 minutes and 32 seconds gathering basic context causing 8.5% of customers to abandon the session entirely.
The report shows purchase journeys are largely invisible to analytics tools and the problem compounds when AI agents act on the same data.
Conviva DPI reveals patterns behind every consumer interaction and conversation across apps, websites, and AI agents, uncovering growth opportunities, friction, inefficiencies, and confusion in experience, to drive predictable outcomes.
AI’s increasing integration into the wider DevOps framework will bring about significant changes in the way we approach software development.
Welcome to insideBIGDATA’s “Heard on the Street” round-up column! In this regular feature, we highlight thought-leadership commentaries from members of the big data ecosystem. Each edition covers the trends of the day with compelling perspectives that can provide important insights to give you a competitive advantage in the marketplace.
User experience is increasingly magnified as we leverage digital platforms for everything. In an unfortunate twist, it's the user experience that too many digital businesses neglect while trying to stand out in today's hyper-competitive landscape.
We are honored and proud to have won the 2023 CSI Award for Best Data Analytics Innovation. This award demonstrates Conviva’s commitment to innovation to ensure companies across all industries have the competitive advantage they need to succeed.
When the World Cup had its memorable run in Qatar, I enjoyed watching the matches like everyone else. But honestly, I was much more focused on the technical aspects of the viewing experience for fans worldwide.
