Newsroom

A single AI agent conversation can look perfect and still be broken

Conviva co-founder and CTO challanges industry approaches to agent evals live on stage at VB Transform 2026.

The internet was built for everyone. AI’s about to rebuild it just for you.

Using agentic AI for deep personalization is on the horizon, says Conviva president and CEO, Keith Zubchevich, in this article on The Independent.

AI agents are smart – they just have no idea what you did before you opened the chat

New research from Conviva found that consumer-facing AI agents spend an average of two minutes and 32 seconds gathering basic context before they can address a customer’s actual request.

Conviva Named a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring

The only platform to identify consumer experience and engagement patterns that power better outcomes across apps, websites, and AI agents.

Conviva Recognized as 2025 Intellyx Digital Innovator Award Winner for Breakthrough Innovation in Real-Time Performance Analytics

Conviva, the leader in real-time performance analytics, today announced it has been named recipient of the 2025 Intellyx Digital Innovator Award.

91% of Consumers Impacted by Poor Digital Experiences, Leading to Significant Revenue Losses for Businesses

Conviva’s 2025 State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance FOSTER CITY, Calif., May 14, 2025—Conviva, the platform that connects experience and engagement patterns to outcomes across digital products and AI agents, today announced the results of its global research, the 2025 State of Digital Experience Report. In today’s attentionRead more »

Conviva Wins 2025 Google Cloud Business Applications Partner of the Year for Media & Entertainment

Conviva wins the 2025 Google Cloud Business Applications Partner of the Year Award for helping digital services deliver seamless customer experiences.

Conviva wins Real-Time Analytics Platform of the Year at 2025 Data Breakthrough Awards.

What Every Business Can Learn From NBCUniversal’s Olympic Coverage

As millions of viewers worldwide marveled at the athletic feats during the Paris Olympics, another medal-worthy performance unfolded behind the scenes. NBCUniversal’s flawless delivery of thousands of hours of streamed content to tens of millions of global viewers wasn’t just a triumph of broadcasting—it was a masterclass in understanding user experience.