A single AI agent conversation can look perfect and still be broken
Conviva co-founder and CTO challanges industry approaches to agent evals live on stage at VB Transform 2026.
Newsroom
The internet was built for everyone. AI’s about to rebuild it just for you.
Using agentic AI for deep personalization is on the horizon, says Conviva president and CEO, Keith Zubchevich, in this article on The Independent.
AI agents are smart – they just have no idea what you did before you opened the chat
New research from Conviva found that consumer-facing AI agents spend an average of two minutes and 32 seconds gathering basic context before they can address a customer’s actual request.
What’s the Missing Link in Consumer AI Agents?
Keith Zubchevich, Conviva CEO, speaks with Total Retail about why customer-facing AI fails and how to measure accuracy and efficiency in automated systems.
A Q&A on Human-AI Collaboration with Aditya Ganjam of Conviva
Aditya Ganjam, Conviva Co-Founder and CPO, speaks with IT Nerd about how organizations can convert AI from novelty into predictable business performance.
Letter: What retailers give up when chatbots do the shopping
Read Keith Zubevich's latest on why engagement with third-party agents should be selective and guarded, with clear identifiers and visibility.
The AI maturity gap
Keith Zubchevich at Conviva explains why growing up depends on outcomes, not behaviours.
AI is still in its infancy, so why trust it to run your business?
BetaNews spoke to Keith Zubchevich, Conviva CEO, about why today’s AI deployment is like sending a toddler out to get a job: bursting with potential, but nowhere near ready for the real world.
10 AI Predictions for 2026
AI and robotics are heading into a pivotal year. After rapid advances in agentic systems, embodied intelligence and enterprise automation, 2026 will be defined less by experimentation and more by proving what works in the real world.
Agentic AI predictions: Nine trends to look out for
After years of experimentation, agentic AI has proven itself in sandboxes. In 2026, the focus shifts from capability to accountability: How do you govern an autonomous workforce? Who supervises the supervisors? And what happens when unsanctioned “shadow agents” start making decisions nobody approved? Industry leaders weigh in on what’s coming as autonomous systems move from proof-of-concept to production.
91% of Users Demand Better UX: What Your Brand Must Do in 2026
According to Conviva, 91% of consumers experienced frustrating digital service issues in the past year. A 99% online satisfaction rate will see users spending 6.5 times more time online, demonstrating that brands need to make the digital experience a key priority.
Conviva Reimagines Digital Experience Monitoring & Analytics for Agentic Era
Conviva DPI reveals patterns behind every consumer interaction and conversation across apps, websites, and AI agents, uncovering growth opportunities, friction, inefficiencies, and confusion in experience, to drive predictable outcomes.