Conviva captures everything
so you can see anything.
Conviva is a real-time analytics platform that shows you where experiences are hurting conversion, increasing cost, or driving customers away.
Your tools see pieces of the experience.
Conviva connects them.
Data silos create blind spots.
Agent observability, evals, trace analytics, clickstream data, and telemetry data each show only part of what happened. When those signals live in separate systems, you’re left piecing together the full experience yourself.
Snapshots can’t explain sequences.
Individual signals may all be visible, but without the order, timing, and context, you can’t tell how one event led to the next or where the experience started to break down.
You shouldn’t have to know the question first.
Traditional analytics depend on someone knowing what to look for. Important signals can stay buried until someone thinks to ask the right question.
What it takes to understand experience.
Conviva’s EPIC framework combines four capabilities that traditional analytics can’t deliver together.
Experience, not just events.
Capture sequence, timing, and context across all interactions to understand how individual events come together to shape the experience.
Population, not just a sample.
Analyze every interaction so smaller failure patterns are not lost to sampling or hidden by averages.
In production, not just benchmarks.
See how real customers behave in live environments, where actual outcomes are at stake.
Contrastive, not just a dashboard.
Discover what separates successful experiences from poor ones by comparing results across intents, customer segments, tool calls, timing, and more.
Turn disconnected data into a clear path to action.
Every customer. Every interaction. No sampling.
Connect every interaction across agents, apps, websites, and streaming into one continuous, real-time view, without sampling, so even smaller failure patterns stay visible.
Turn raw activity into meaningful context.
Translate conversations and clickstream data into signals, metrics, and highly dimensional drilldown, so teams can understand what customers are actually experiencing.
Understand what happened, in what order, and why it matters.
Preserve the sequence, timing, and state of every interaction so Conviva can reconstruct how an experience unfolded and what led to the outcome.
Find the issue before it becomes a bigger one.
Automatically surface unusual behavior, narrow it to the customers and conditions affected, and identify what is driving the change.
Ask a question. Get an answer.
Explore your data in plain language and get answers grounded in the full context of the customer experience, without building another dashboard.
Bring Conviva into the tools you already use.
Access Conviva insights from tools like Slack, Claude, and Cursor through MCP, so teams can get answers and close the loop without leaving their existing workflow.
The platform behind every experience.
Conviva captures signals from every experience in real time, adds context and sequence, surfaces issues automatically, and makes that intelligence available through Nexa, Pulse, APIs, and MCP.
