Help your customers create
better agent experiences.
Conviva pioneered Quality of Experience measurement for the world’s largest streaming services. Now we apply the same discipline to AI agents. Partner with Conviva to give your customers proof that the agents they build actually deliver in production.
Why Partner with Conviva
Measure Quality of Experience for AI Agents
Your customers need to know if their agents work for their customers. Agent Experience Insights (AEI) answers that by measuring what users actually do during and after a conversation, including signals that never appear in the transcript: manual searches, repeated requests, abandonment, and escalations.
Prove the improvement
When your customers can see real outcomes across every conversation in production, it’s easier for them to justify expanding what they deploy with you. Conviva gives you the evidence to show an agent’s value in your customers’ own production data, not on a benchmark.
Close the loop where agents get built
Your agents and your customers’ agents can query Conviva directly through MCP, with no separate UI to log into. Experience evidence goes straight into the tools where agents are built and fixed, like coding agents, Slack, and Teams.
Built at the scale of the world’s biggest moments.
Conviva measures experience for leading streaming and media companies, including Fox, MLB, Paramount+, DAZN, and Sling, at the scale of live global events. The same stateful, high-dimensional, full-population, real-time platform now powers agent experience analytics.
Who we partner with
Agent and conversational AI platforms
Add Quality of Experience metrics to your platform offering, so customers can see where their agents succeed and where they fail users.
Agent frameworks and developer tooling
Connect Conviva through MCP so builders’ coding agents see exactly where real users struggle, get a recommended fix, and can confirm it worked for every user.
Systems integrators and agencies
Show clients the business results of every agent improvement, like fewer support tickets, fewer escalations, and higher CSAT, measured across all of their customers.
What Conviva brings to your customers.
Quality of experience, not just quality of response
AEI reads user behavior inside and outside the trace to show whether the customer got what they came for.
Full-population analysis, in production
No samples, no trace-by-trace review. Conviva analyzes every conversation in real time and contrasts segments to find where and why an agent fails users, even when every eval passed.
An answer neither side could produce alone
Your agents bring context Conviva will never have, such as code, tickets, and runbooks. Conviva brings full-census experience evidence your tools can’t see. Connected over MCP, together they lead from metric to segment to trace to fix.
Nexa, the analytics agent
Nexa is built into every Conviva product. Teams ask questions in plain language and get root-cause answers grounded in full-population data in minutes, not hours.
Better agent experiences. Built together with Conviva.
Give your customers proof their agents work, and grow what you deliver with them.